CabTracker Support

Last updated: June 3, 2026

CabTracker is a web and iOS application from Rainier Woodworking Company that lets authorized customers and staff view proposal and production status. If you need help with the app, your account, or a specific work order, this page tells you how to reach us.

Getting started

• Web: visit cabtracker-production.up.railway.app and sign in with your username and password, or with Apple or Google.
• iOS: download CabTracker from the App Store and sign in the same way.

Account access

New accounts must be approved by a Rainier Woodworking administrator before they can sign in. If your account is pending or you cannot sign in, email us and we will get you set up.

Reset a password

If you forget your password, email info@rainierwoodworking.com from the address on file and we will reset it for you. If you sign in with Apple or Google, manage that password with Apple or Google directly.

Getting help on a specific work order

From the iOS app: open Production, tap the project, then tap Need Help? on the work order in question. You can pick a shipment item, choose a category (Question, Challenge, Issue, Compliment), describe the situation, and attach photos. Tapping Send to RW composes an email straight to our support team.

Delete your account

To delete your CabTracker account and the personal information associated with it, email us from the address on file and we will remove it. We may retain limited records (for example, order history) as required by law or for legitimate business reasons. See our Privacy Policy for details.

Reporting a problem

If you encounter a bug, an error message, or something that looks wrong, please include in your message:

• What you were trying to do;
• What happened (and any on-screen message);
• The project or work order number, if relevant;
• Screenshots, if you can.

Privacy

For information about what data CabTracker collects and how it is used, see our Privacy Policy.